Chat de atención al turista en València

Customer service and tourist inquiries in Valencia

Our tourist information officers are available via live chat to answer any questions you may have regarding your visit to Valencia.

What if the officers are not online?

Don't worry. You can fill out the chat form and our staff will attend to your requests. You can send your inquiry at any time, any day of the week!

Is your inquiry about an online shop order? Have you purchased products, services, or tickets?

Write to us at vlcshop@visitvalencia.com and we will get in touch with you to manage your request. If you have it, please include your order number and the email address used for the purchase so we can find all the information you need more quickly.

Tourist office opening hours

Tourist Information Office City Hall-Ayuntamiento

Plaza del Ayuntamiento, 1 ground floor - 46002 Valencia.
Schedule: Monday to Friday from 9:00 a.m. to 6:00 p.m.; Saturdays from 9:30 a.m. to 5:30 p.m.; Sundays and public holidays from 10:00 a.m. to 2:00 p.m.
Closed on January 1, 6, October 9, and December 25.

Tourist Information Office Paz

Carrer de la Pau 48, 46003 – València
Opening hours: Monday to Friday 9:00–18:00; Saturday 9:30–17:30; Sunday and public holidays 10:00–14:00.
Closed: January 1 – January 6 – December 25

Tourist Information Office - Joaquin Sorolla

Carrer de Sant Vicent Màrtir 171, 46007 – València
Opening hours: Monday to Friday: 10.00 a.m. to 6.00 p.m.; Saturdays and holidays: 10.00 a.m. to 3.00 p.m.; Sundays, closed.
Closed: January 1 – January 6 – December 25

Tourist Information Office - Airport

Arrivals Hall / 46940 - Manises (Valencia)
Opening hours: Monday to Friday, from 8:30 a.m. to 6:30 p.m.; Saturdays, from 9:00 a.m. to 5:00 p.m.; Sundays and public holidays, from 9:30 a.m. to 2:30 p.m.
Closed: January 1 – January 6 – December 25

Tourist Information Office Beach

José Ballester Gozalvo Street s/n – Avda. del Mediterráneo, Promenade · Cabañal Beach. 46011 Valencia.
Open: from March 27 to September 13, from 10:00 to 15:00 h