Frequently Asked Questions

1- What is the Valencia Tourist Card 24, 48, 72 hours?

It is a tourist card that offers free public transport and many of Valencia's cultural and leisure activities for free or at a reduced price. The cards are individual. One card is required per person.

There are three types of cards: 24, 48, or 72 hours, which offer:

1. Urban and metropolitan bus, metro, and tram zones AB. Includes the Valencia-Airport-Valencia journey (metro lines L3, L5). Transport in the metropolitan area with the commuter train network (Cercanías) and intercity buses (MetroBus), both in zone AB.
2. Free entry to 17 municipal museums and monuments.
3. Discounts of up to 50% across 130 partner tourist services, leisure activities, shops, and restaurants.
4. One tapa and a drink

2- What is the Valencia Tourist Card 7 days without transport?

It is a tourist card that offers many of Valencia's cultural and leisure activities for free or at a reduced price. The cards are individual. One card is required per person.

The Valencia Tourist Card 7 days without transport includes:

• Free entry to municipal museums and monuments.
• Free entry to the IVAM and the Cathedral and its museum (audio guide included).
• 10% discount on tickets to Bioparc and the City of Arts and Sciences.
• Discounts of up to 50% across 130 tourist services, leisure activities, shops, and restaurants.

3- What is the difference between the Valencia Tourist Card and the 7-day card without transport?

The Valencia Tourist Card 24, 48, or 72 hours is a card that allows free access to urban buses (EMT) and metropolitan buses (Metrobus), metro (zones AB, including the airport stop), tram, and commuter trains (Renfe) in zone AB. It also includes one tapa and a drink, access to the city's municipal museums and monuments such as the Silk Exchange (Lonja de la Seda), the Serranos and Quart Towers, the Fallas Museum, or L'Almoina, as well as significant discounts on the city's main tourist attractions like the City of Arts and Sciences, Oceanogràfic, Bioparc, Tourist Bus, and the Palace of the Marqués de Dos Aguas; it also includes a 20% discount on the Cathedral and on tourist services, guided tours, restaurants, spas, and shops.

The Valencia Tourist Card 7 days without transport is a discount card that does NOT include transport or a tapa and drink. It includes FREE entry to the Cathedral of the Holy Chalice and its museum, the IVAM, and the city's municipal museums and monuments such as the Silk Exchange (Lonja de la Seda), the Serranos and Quart Towers, the Fallas Museum, or L'Almoina, as well as significant discounts on the city's main tourist attractions like the City of Arts and Sciences, Oceanogràfic, Bioparc, Tourist Bus, and the Palace of the Marqués de Dos Aguas, and on tourist services, guided tours, restaurants, spas, and shops.

4- Where can I find information about the Valencia Tourist Card?

Detailed information is available at www.valenciatouristcard.com

5- How can I find out which restaurants, shops, and discounts are included with the Valencia Tourist Card?

You will find all the information in the Valencia Tourist Card Discount Guide.

1- How is the card activated?

The card is automatically activated the first time it is used at a point of use (museum, urban public transport, etc.), NOT when it is purchased.

2- Validity of the card

The card is valid for consecutive hours. For example, if a 72-hour card is activated on Monday at 3:00 PM, it will be valid until Thursday at 3:00 PM.

The Valencia Tourist Card can be used for 24h, 48h, or 72h, depending on the chosen modality. The Valencia Tourist Card (without transport) is valid for 7 days from the moment it is activated at a point of use.

3- Can I extend the duration of my cards?

Yes, the 24, 48, and 72-hour Valencia Tourist Cards are extendable. You can reload them at any of our 17 self-service kiosks or at any of our 5 Tourist Offices with a 10% discount.

The Valencia Tourist Card 7 days without transport cannot be extended. You may purchase a new one at any Tourist Office.

4- What should I do if my Valencia Tourist Card is not working?

If your card fails or shows an error, you must take it to any of our Tourist Offices along with the receipt or voucher of purchase.

5- Expiration of the cards

The Valencia Tourist Card can be used for 24h, 48h, or 72h, depending on the chosen modality. It is activated upon its first use at a point of use (museum, public transport...). You can reload your card at the Tourist Offices with a 10% discount and extend your stay in Valencia with all the benefits of the Valencia Tourist Card.

The 7-day Valencia Tourist Card is valid for 7 days. To enjoy the discounts, you simply need to scan the card at the participating establishment. Discounts are applied per person and per card.

6- At the end of my stay in Valencia, can I recycle my Tourist Card?

The 24h, 48h, and 72h Valencia Tourist Cards can be recycled.

At the end of your stay in the city, you can hand them over to the staff at any of our Tourist Offices.

1- Are the prices for the tourist card the same as those I will find at the Tourist Offices?

NO. The online shop offers some products at exclusive prices. The 10% discount on the Valencia Tourist Card is only applicable to online purchases.

2- Can I use the 24, 48, or 72-hour Valencia Tourist Card from the Airport?

Yes. The 24, 48, and 72-hour Valencia Tourist Card includes the metro journey from the Airport to the city and vice versa, provided it is within the card's validity period. The 7-day Valencia Tourist Card does not include transport.

3- Is there a Valencia Tourist Card for children?

Children between 0-5 years old do not need one, as they receive free entry or reduced rates at tourist attractions.

Additionally, children up to and including 5 years old travel for free on EMT urban buses. For the metro and tram, this applies to children up to and including 10 years old. On commuter trains (cercanías), children do not pay until age 6 (up to a maximum of two children per adult ticket).

For children between 6 and 12 years old, a 15% discount on the official rate will be applied, both on the website and at tourist offices.

4- Is there a Valencia Tourist Card for people with disabilities, seniors, and/or pensioners?

Yes, a 10% discount will be applied to people with disabilities, individuals over 65, and retirees/pensioners who present supporting documentation. This discount is only available at Tourist Offices.

5- Is there a Valencia Tourist Card for students?

Yes, a 10% discount will be applied to students who hold a youth or student card (presentation of the card is essential). This discount is only available at Tourist Offices.

6- Discounts with the Valencia Tourist Card.

To benefit from the Valencia Tourist Card discounts, you must purchase all products together. When you add all products to the shopping cart, the discount will be applied automatically.

The Valencia Tourist Card is a physical card. If you make your purchase on our website, you can choose how to receive it:

• Delivery to your hotel
• Free collection at our tourist offices or self-service kiosks.

Hotel delivery:

Receive your card conveniently at the hotel where you are staying.
Delivery is made between 10:00 AM and 11:00 AM on the day you choose during the purchase process.

Collection at tourist offices

You can collect your order at no additional cost at any of our offices during their opening hours:

• ✈️ Airport – Arrivals Floor, Manises Airport.
• 🏛️ City Hall (Ayuntamiento) – Plaza del Ayuntamiento, 1.
• 🏛️ Paz – Calle de la Paz, 48.
• 🚆 Joaquín Sorolla Station – Calle San Vicente Mártir, 171.
• 🏖️ Beach – Paseo Marítimo, Cabañal Beach (next to Hotel Balneario Las Arenas).

Collection at self-service kiosks:

You can collect your card for free and without waiting at any of our 17 self-service kiosks located throughout the city.

Kiosks with extended hours or 24-hour service:

• ✈️ Airport (Arrivals Terminal) – 24-hour service
• 🚆 Joaquín Sorolla Station – 6:00 AM to 11:59 PM
• 🏛️ Colón Market – 7:30 AM to 2:30 AM
• 🏛️ Imprenta Market – 10:00 AM to 11:59 PM
• 🛍️ Aqua Shopping Center – 10:00 AM to 10:00 PM
• 🛍️ Nuevo Centro Shopping Center – 10:00 AM to 9:00 PM

The remaining kiosks operate during business hours, which may vary depending on their location.

📍 Check all collection points and opening hours on our self-service kiosk map ➜

Self-service kiosk collection points

Kiosk collection is not available for the 7-day Valencia Tourist Card or for Valencia Tourist Card for groups (20+ cards).

1- Valencia Tourist Card Refund Policy.

If the Valencia Tourist Card is purchased: no refunds will be accepted if the card has been delivered at any of the points of sale or collection (Tourist Offices, Visit València Foundation headquarters or head office, vending machines, smart points, intermediaries-tour operators, hotels, hostels-campsites).

If the Valencia Tourist Card + tickets to tourist sites and shows (or any other type of offered pack) is purchased: no type of refund, neither total nor partial, will be accepted, as the buyer has already benefited from the discounts on the tickets at the time of payment, regardless of whether the card has been delivered or not.

You can consult all the information about our refund policy by clicking on the following link: Refund Information

2- What happens if I do not collect my tourist cards on the scheduled date?

Cards that have not been activated will expire at the end of the current year. You can notify us when you know the new date of your visit or request a refund for your cards (see refund policy). Once December 31st of the current year has passed, no claims for the amount of the cards can be made.

3- Is there a contact telephone number to consult my doubts?

We do not offer telephone support, but you can contact us via the online chat available at www.visitvalencia.com or by sending an email to valenciatouristcard@visitvalencia.com

1- What means of transport are included in the Valencia Tourist Card?

Transport included in the Valencia Tourist Card:

• All urban buses (EMT)
• Metropolitan buses (Metrobus) zone AB
• Metro and tram in zone AB and journeys to Valencia Airport in Zone C.
• Commuter trains (Renfe Cercanías) in zone AB.

The city has 60 bus lines, 9 metro and tram lines, and 6 commuter train lines to take you wherever you want from the moment you arrive—to get from the airport to your hotel, to the beach, to l'Albufera de València, or to any other point of interest.

Validate the card on transport

To validate your Valencia Tourist Card on different types of public transport, you must tap it against the electronic reader every time you board. You can use it as many times as you like during its validity period (24, 48, or 72 hours).

2- How is the Valencia Tourist Card used on public transport?

Tap your Valencia Tourist Card against the electronic reader every time you board public transport.

You can use it as many times as you like during its validity period (24, 48, or 72 hours).

If requested by an inspector, you must show your card; if it hasn't been validated at the reader, the fine can be up to €50.

3- How is the Valencia Tourist Card used at museums, monuments, and tourist sites?

Show your Valencia Tourist Card at the ticket office, hold it near the reader, and wait for it to be recognized.

The screen will light up: green - you may enter / red - your card has expired.

The Valencia Tourist Card can only be used once at the same attraction.

If your card fails at an attraction, try using it at another to ensure it is working correctly. If it continues to show an error, visit one of our tourist offices with your purchase receipt so we can provide a solution.