Frequently Asked Questions

It is the card that brings together access to Valencia's top must-see attractions. With it, you get free entry to municipal museums and monuments, as well as special discounts on major tourist attractions, leisure activities, spas, shops, and restaurants.

There are two main options depending on your needs:

• 24, 48, or 72-hour Valencia Tourist Card: includes free unlimited public transport throughout the city.
• 7-day Valencia Tourist Card: does not include transport, but includes free entry to the Cathedral and the IVAM.

Important: the Valencia Tourist Card is a physical card. When buying online, you will need to collect your physical card from our self-service kiosks, tourist info points, or request hotel delivery.

The main difference lies in public transport and the exclusive admissions included with each card:

• 24, 48, and 72-hour option: includes unlimited urban transport (EMT, Metrobus, metro zones AB including the airport stop, tram, and Renfe suburban trains in zone AB) and a free tapa with a drink.
• 7-day option: does not include public transport or a free tapa with a drink, but exclusively includes 100% FREE entry to Valencia Cathedral (with the Cathedral Museum) and the IVAM (Valencian Institute of Modern Art).

All options of the Valencia Tourist Card include 100% free access to the 14 main municipal monuments and museums:

• Heritage and Historic Icons: The Silk Exchange (La Lonja de la Seda - UNESCO site), Serranos Towers, Quart Towers, and St. Vincent’s Crypt.
• Palaces and Archaeology: La Almoina Archaeological Museum and Cervelló Palace Museum.
• Art and History Museums: City Museum (Marqués de Campo Palace), Fallas Museum, Valencia History Museum, and Rice Museum.
• House Museums: Benlliure House Museum, Blasco Ibáñez House Museum, Concha Piquer Museum, and Natural Collections Museum (El Paleontològic).

(Remember that the 7-day option also adds free admission to Valencia Cathedral and the IVAM).

At the city's main leisure and cultural centers, you get direct discounts off the official rate:

• City of Arts and Sciences: 10% discount on individual or combined tickets for Oceanogràfic, Hemisfèric, and Science Museum.
• Bioparc València: 10% discount.
• Tourist Bus: 10% discount.

(Tip: If you want to buy your entry tickets together with your card, we recommend choosing our Combined Packs VTC + Tickets on the website to apply the discount directly during purchase).

By presenting your card at the ticket office, you will receive the following discounts:

• National Ceramics Museum (Marqués de Dos Aguas Palace): 50% discount.
• CaixaForum València: 50% discount.
• L'IBER (Tin Soldiers Museum) and Bullfighting Museum: 50% discount.
• Hortensia Herrero Art Center: 20% discount.
• IVAM: 50% discount (Free with the 7-day card).
• Cathedral and Holy Chalice: 20% discount (Free with the 7-day card).
• Historic Churches: €1 discount at St. Nicholas Church, San Juan del Hospital, and Santos Juanes (with the Barroc Immersive experience).
• Lladró Exhibition Center and Museum: Exclusive gift with your visit.

In addition to monuments and public transport, the Valencia Tourist Card includes perks at over 130 partner establishments:

• Restaurants: up to 20% discount at selected dining venues (in addition to a free tapa with a drink on 24/48/72h options)
• Shops: up to 20% discount in boutiques, jewelry stores, handicrafts, and gourmet shops.
• Walking tours: up to 15% discount on tours.
• Bike tours: up to 10% discount on bike tours.
• Bike rental: up to 10% discount on bike rentals.
• Private tours: up to 20% discount on group guided visits and private tours with official guides. 
• Tourist bus, excursions, and experiences: Up to 10% discount on water sports and activities.
• Nightlife: special discounts at bars, cafés, and the casino.
• Theaters: up to 20% on shows.

Yes. With the 24, 48, or 72-hour card, you enjoy unlimited rides without paying anything extra on:

• Urban buses: The entire EMT València network (regular fare €2.00/single ride).
• Metro and Tram: Zones AB and C, including the Aeroport station on Lines L3 and L5.
• Suburban Trains (Cercanías) and MetroBus: Metropolitan network within Zone AB.

(Note: Remember to tap your card against the validator machine every time you board transport to avoid fines of up to €50).

You can connect the airport to the city center for free using your Valencia Tourist Card via two metro lines that bring you straight into town:

• Line 5 (Aeroport / Marítim)
• Line 3 (Aeroport / Rafelbunyol)

The metro and tram allow you to travel quickly and transfer easily with well-signposted interchanges. The most convenient stations to change lines are Àngel Guimerà, Xàtiva, Colón, and Alameda, as well as Empalme and Benimaclet for connecting to the tram.

• Historic center and shopping area: Lines 3, 5, and 9 (Stops: Xàtiva or Colón). Direct access to Estación del Norte train station, Plaza del Ayuntamiento, La Lonja, El Carmen quarter, and Colón shopping area.
• City of Arts and Sciences and Oceanogràfic: Tram Line 10. Access to the City of Arts and Sciences, Fallas Museum, Oceanogràfic, and Ruzafa neighborhood.
• Beaches and Marina de València: Tram Lines 4 and 6. Connects with Malvarrosa beach, Las Arenas beach, Marina de València, university district, and Blasco Ibáñez promenade.
• Bioparc and Cabecera Park: Lines 3, 5, and 9 (Stop: Nou d’Octubre).
• Turia Gardens: Lines 3, 5, 7, and 9 (Stop: Alameda, located under Santiago Calatrava's Exhibition Bridge) or Lines 1 and 2 (Stop: Túria for the western section).
• Mestalla Stadium: Lines 5 and 7 (Stop: Aragón).
• Conference Centre (Palacio de Congresos): Lines 1 and 2 (Stop: Beniferri).

The EMT bus network takes you to every corner of the city:

• Historic Center and shopping area: the most convenient lines dropping you close to the Cathedral, Plaza de la Reina, or Central Market are C1, 6, 11, 16, 26, 28, 70, 95, among others.
• Line 95 (the best sightseeing line): runs through Valencia following the former Turia riverbed with direct access to Bioparc, Cabecera Park, Turia Gardens, Serranos Towers, Fine Arts Museum, Palau de la Música, Fallas Museum, City of Arts and Sciences, Oceanogràfic, and Marina de València.
• City of Arts and Sciences and Oceanogràfic: lines 13, 19, 23, 24, 25, 35, 40, 94, and 95.
• Beaches, Marina, and Seaside Quarters: lines 4, 19, 32, 92, and 95 for the urban beaches of Las Arenas and La Malvarrosa.
• Bioparc: lines 67, 95, 98, and 99.
• L’Albufera and El Palmar: lines 24 and 25 connect the city center with the Natural Park. Line 25 reaches the jetty for a traditional boat ride on the lake, while Line 24 passes through the natural beaches of El Saler and El Perellonet.

With the 24, 48, or 72-hour Valencia Tourist Card, you can travel for free and unlimited on Metro, Metrobus, and Renfe Suburban Trains within Zones A and B. It is the perfect opportunity to discover the surrounding heritage, nature, and coast:

• Port Saplaya ("Little Venice"): The most picturesque spot on the Valencian coast, famous for its inland docks, colorful houses, and wide golden sandy beach.
  ✓ How to get there: Metrobus Line 112 (Zones A and B).
• Alboraia (The home of horchata): Capital of Valencia's iconic tiger nut drink. You can stroll through tiger nut fields, visit historic farmhouses like Alquería de Machistre, and enjoy horchata with fartons at traditional cafés.
  ✓ How to get there: Metro L3 and L9.
• Sagunto (2,000 years of history): A historic gem featuring a majestic Roman Theatre, military castle, medieval Jewish quarter, and Almardà beach.
  ✓ How to get there: Suburban Train C6 or Metrobus L111, L113, and L115.
• El Puig (Jewel of the Reconquest): Home to the impressive Royal Monastery of Santa María (National Historic-Artistic Monument) built by King James I, making it an ideal destination for families.
  ✓ How to get there: Suburban Train C6 or Metrobus L111 and L112.
• Llíria (City of Iberians and music): Ancient Edeta houses one of the most important archaeological sites in Hispania, including Tossal de Sant Miquel and the Roman baths of Mura.
  ✓ How to get there: Metro L2 or Metrobus L145 and L245.
• Sierra Calderona (Náquera and Serra): The city's great green lung. Walk the Cabeç Bord trenches in Náquera or hike up to Garbí viewpoint in Serra for breathtaking sea views.
  ✓ How to get there: Metro L1 (to Bétera) + Metrobus L230.
• Sollana (The heart of the rice fields): Located in the heart of L’Albufera Natural Park, its scenery changes with the rice cultivation cycle, offering the ideal environment for watching migratory birds.
  ✓ How to get there: Suburban Train C1.
• Vilamarxant (Turia river trails): An active tourism spot featuring trails along the Turia riverbank ideal for walking or cycling.
  ✓ How to get there: Metrobus L245.
• Manises (City of ceramics): Mecca of traditional ceramics. Visit its municipal museum, the historic Obradors quarter, or participate in an artisan workshop.
  ✓ How to get there: Metro L3, L5, and L9.

Savings start immediately from the very first day of use by combining public transport, free entries, and discounts:

• Savings on Municipal Monuments: Regular admission to each of the 14 municipal monuments and museums costs €2.00. By visiting 5 of them, you save €10.00, and if you complete all 14, you save €28.00.
• Savings on Public Transport (24, 48, or 72h options): A round-trip metro ride to the Airport costs €9.60 and single urban bus tickets cost €2.00 each. Getting around during a weekend trip (airport return + 6 bus rides) brings savings of over €20.00.
• Savings on Top Attractions: Save €3.95 on admission to Oceanogràfic, €4.75 on combined tickets to the City of Arts and Sciences, or €2.55 at Bioparc.

A visitor staying 3 days in Valencia who carries out typical sightseeing activities:

1. Round-trip metro journey to the Airport: saves €9.60.
2. 6 rides on urban buses: saves €12.00.
3. Visits to 5 municipal monuments (La Lonja, Serranos Towers, La Almoina, Fallas Museum, and City Museum): saves €10.00.
4. Entry to Oceanogràfic: saves €3.95.
5. Entry to the Cathedral: saves €2.00.

Result: This visitor achieves a total direct saving of €37.55 per person during their trip.

To validate your Valencia Tourist Card on public transport, simply hold it against the ticket reader machine every time you board. You can use it as many times as you like during its validity period (24, 48, or 72 hours).

Hold your Valencia Tourist Card against the ticket reader machine every time you board public transport. You can use it as many times as you wish during its validity period (24, 48, or 72 hours).

(Note: If requested by an inspector, you must present your card. Failure to validate it on boarding may result in a fine of up to €50).

Show your Valencia Tourist Card at the ticket office, hold it close to the reader, and wait for it to scan. The screen will light up: green (access granted) or red (your card has expired).

Please note that the Valencia Tourist Card can only be used once at the same attraction.

(Tip: If your card fails at an attraction, try using it at another one to ensure it is working properly. If it continues to display an error, please visit one of our tourist information offices with your purchase receipt so we can assist you).

The card is activated automatically upon its first use at any valid service point (museum, urban public transport, etc.), NOT when it is purchased.

Validity depends on the option selected:

• 24, 48, or 72-hour Valencia Tourist Card: It is valid for consecutive hours starting from its first activation. For example, if you activate a 72-hour card on Monday at 3:00 PM, it will remain valid until Thursday at 3:00 PM.
• 7-day Valencia Tourist Card: It is valid for 7 consecutive calendar days starting from the moment it is activated at the first point of use.

Yes, the 24, 48, and 72-hour Valencia Tourist Cards can be extended, and you can reload them at any of our 17 self-service kiosks or 5 tourist info points with a 10% discount.

(Note: The 7-day Valencia Tourist Card without transport cannot be extended. You can purchase a new one at any of our tourist information offices).

If your card fails or shows an error, bring it along with your purchase voucher or receipt to any of our Tourist Information Offices for immediate assistance.

The 24h, 48h, and 72h cards count their validity period in exact hourly durations from first use, and offer the advantage of being reloadable at Tourist Information Offices with a 10% discount to extend your stay.

The 7-day Valencia Tourist Card is valid for 7 consecutive calendar days. To redeem discounts, simply scan the card at participating partner establishments. Discounts are always applied per person and per card.

Yes. The 24h, 48h, and 72h Valencia Tourist Cards can be recycled. You can return them at the end of your stay to the staff at any of our Tourist Information Offices.

No. The online store features exclusive pricing: the 10% discount on the Valencia Tourist Card applies strictly to online purchases made through our official website.

Children aged 0 to 5 years do not need one, as they enjoy free or reduced entry at most tourist attractions. Additionally, children up to 5 years inclusive travel free on EMT urban buses, up to 10 years on metro and tram services, and up to 6 years on suburban trains (maximum two children per adult).

For children aged 6 to 12 years, a 15% discount on the official rate applies, available both on our website and at tourist info points.

Yes, a 10% discount applies to visitors with disabilities, individuals over 65 years old, retirees, and pensioners who present supporting documentation. This discount is available exclusively in person at Tourist Information Offices.

Yes, a 10% discount applies to students holding a valid youth or student ID card (presenting the card is mandatory). This discount is available exclusively in person at Tourist Information Offices.

To benefit from Valencia Tourist Card discounts when combining it with entry tickets or tours, you must purchase all products together in a single order. When adding items to your shopping cart, the discount will be applied automatically.

The Valencia Tourist Card is a physical card. If you purchase on our website, you can choose how to receive it from the following options:

• Hotel delivery
• Free pick-up at our Tourist Information Offices or Self-Service Kiosks.

1. Hotel delivery

Receive your card conveniently at your accommodation.
Deliveries take place between 10:00 AM and 11:00 AM on the date selected during the checkout process.

2. Pick-up at tourist information offices

You can collect your order at no extra cost at any of our offices during opening hours:

• ✈️ Airport: Arrivals hall, Manises Airport.
• 🏛️ City Hall (Ayuntamiento): Plaza del Ayuntamiento, 1.
• 🏛️ Paz Street: Calle de la Paz, 48.
• 🚆 Joaquín Sorolla Station: Calle San Vicente Mártir, 171.
• 🏖️ Beach (Playa): Paseo Marítimo, Cabañal beach (next to Hotel Balneario Las Arenas).

3. Pick-up at self-service kiosks

Pick up your card free of charge and without waiting at any of our 17 self-service kiosks located across the city.

Kiosks with extended hours or 24h service:

• ✈️ Airport (arrivals terminal): 24-hour service.
• 🚆 Joaquín Sorolla Station: from 6:00 AM to 11:59 PM.
• 🏛️ Mercado de Colón: from 7:30 AM to 2:30 AM.
• 🛍️ Aqua Shopping Center: from 10:00 AM to 10:00 PM.
• 🛍️ Nuevo Centro Shopping Center: from 10:00 AM to 9:00 PM.

Other kiosks operate during regular commercial hours, which may vary by location.

📍 Check all collection points and schedules on our self-service kiosk map:

*Note: Pick-up at self-service kiosks is not available for the 7-day Valencia Tourist Card or for Valencia Tourist Cards for groups (20+ cards).

The refund policy varies depending on the type of product or package purchased:

• Valencia Tourist Card (individual card): no refunds are allowed once the card has been delivered at any sales or pick-up point (Tourist Information Offices, Visit València Foundation headquarters, vending machines/self-service kiosks, hotels, campsites, or intermediaries).
• Combined packs (Valencia Tourist Card + Entry Tickets/Shows): no refunds (neither total nor partial) are allowed, as buyers benefit from direct ticket discounts from the moment of payment, regardless of whether the physical card has been collected or not.

You can review detailed information regarding our refund policy here ➜ 

Purchased cards that have not been activated are not lost immediately: they expire at the end of the current calendar year (December 31st).

If your travel dates change, you can notify us of your new arrival date or request a refund (subject to our refund policy). Please note that after December 31st of the current year, claims for refund or card usage will no longer be accepted.

We do not offer direct phone support, but you can reach our customer support team through:

• Online Chat: available directly on our website
• Web form or support email: for issues with your order or general trip inquiries.