How to report a crime in València

Although Valencia is one of the safest cities in the world, it is useful to know how to report a crime or incident in case you do get robbed or lose something while you are on holiday here. There are three ways to report a crime or incident to the National Police:

You can file your report at denuncias.policia.es, which is available in English, French, Italian, and German.

Once you have filled it out on the website, you must go to any National Police station within the next 48 hours to ratify and sign it for it to be completely valid. You will be given priority service.

You cannot use the online system if the perpetrator of the crime is known, if there was physical violence or intimidation, if there are direct witnesses, if you are a minor, or if the crime is of a violent or sexual nature.

This is the free smartphone application provided by the Ministry of the Interior. It is ideal for tourists because it sends your exact geolocation to police services and features a chat function with simultaneous translation in over 100 languages. Available on: App Store (iOS) and Google Play (Android).

SATE Office (Foreign Tourist Assistance Service): If you are a foreign national, we recommend going to the specialized police office located at Calle de la Paz, 48 (Valencia center). It has translating and interpreting staff who will assist you throughout the entire process.

• Theft of documents and/or personal belongings.
• Assault and violent robbery: robbery involving force or intimidation against individuals (provided they occur on public roads).
• Lost documents and/or property, provided that reporting the loss of the item is mandatory (documents, numbered items, or objects with a serial number, etc.).
• Scams: fraudulent charges on bank cards or straightforward scams that do not involve high complexity.
• Burglary and break-ins involving property, as well as vehicle theft, theft from inside vehicles, and break-ins at homes, businesses, or offices.

Urgent emergencies: if the crime is being committed at this very moment or you require immediate medical attention, call 091 (National Police) or 112 (Emergency Services) directly.

What documentation must you provide when signing or filing the report?

Depending on the incident you are reporting, it is essential that you provide the officers with:

• Theft or robbery of technology: the IMEI number of your mobile phone or the serial number of stolen cameras, laptops, or electronic devices.
• Scams or bank charges: the affected credit card number along with the bank statement (printed or as a PDF from your online banking) showing the fraudulent charges.
• Injuries: the official medical report issued by the hospital or health center if you have sustained physical harm.
• General documentation: any receipt, invoice, or information that could help with the subsequent police investigation.