Payment Methods

WHEN WILL THE PAYMENT FOR MY ORDER GO THROUGH?

If your card or PayPal payment is authorised, the payment will go through immediately, and you will receive a confirmation email stating that your purchase has been successfully completed.

If your card is not authorised for online purchases, the payment will not go through. In this case, try to make the payment again and, if you continue to have problems, contact your bank.

Should you choose the bank transfer payment method, once the transfer has been made, you can send us the proof of payment to the following email address: vlcshop@visitvalencia.com so that we can dispatch your order as soon as possible.

For any enquiries, do not hesitate to contact us on our online chat or by emailing us at vlcshop@visitvalencia.com.

IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?

Yes, the details are sent with SSL encryption. For payment with Visa and MasterCard, only CES (Comercio Electrónico Seguro –Secure Electronic Commerce) transactions are accepted. After verifying that the card is part of the CES system, the system will contact the bank which has issued it so that the buyer can authorise the payment. When the bank confirms it as genuine, the card will be charged. If not, the order will be cancelled.

VLC Shop also has a Confianza Online Trust Mark attesting to the fact that we promise to follow the rules of the Confianza Online’s Ethical Code on self-regulation of the e-commerce industry.

WHY MIGHT MY CREDIT CARD BE REJECTED?

Your credit card might be rejected for one of the following reasons:

The card may be out of date. Check that the card has not gone beyond its expiry date.

The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.

Perhaps some details have been incorrectly entered. Check that you have correctly filled in all the necessary fields.

Perhaps the card is not activated for online purchases. Check with your bank.

WHAT HAPPENS IF I MAKE A MISTAKE WHEN ENTERING MY IDENTITY CARD/ PASSPORT NUMBER OR SOME OF MY PERSONAL DETAILS?

Do not worry. Go to the tourist office with your proof of purchase and the Identity card/ passport of the person who made the purchase. We will check your details and we’ll give you the ticket.

WHAT HAPPENS IF I DON’T RECEIVE MY PROOF OF PURCHASE?

Get in touch with our Customer Service department on our online chat or by emailing us at vlcshop@visitvalencia.com.

CAN I REQUEST A RECEIPT?

Yes, when you are filling in your details in the purchasing process. To request the receipt, you should simply tick the I Need a Receipt box and then fill in the billing details.

If you wish to request a receipt when you have made your purchase without having filled in the receipt request form, you can send us an email to vlcshop@visitvalencia.com together with the details of your order and the information that you want to be included in it, and our Administration Department will send it to you by email.