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Payment Methods

PAYMENT METHODS

On the website, you can pay for your booking by credit card or PayPal.

You can also pay in cash at the Tourist Offices.

WHEN WILL MY ORDER BE CHARGED?

If your card or PayPal payment is authorised, the payment will be charged immediately, and you will receive an email confirming that your purchase has been successfully completed.

If your card is not authorised for online purchases, the pay ment will not be processed. In this case, try to make the purchase again and if you still have problems, please contact your bank branch.

If you have any questions, please feel free to contact us via our online chat or at vlcshop@visitvalencia.com


IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?

Yes, the details are sent with SSL encryption. For payment with Visa and MasterCard, only CES (Comercio Electrónico Seguro –Secure Electronic Commerce) transactions are accepted.

After verifying that the card is part of the CES system, the system will contact the bank which has issued it so that the buyer can authorise the payment. When the bank confirms it as genuine, the card will be charged. If not, the order will be cancelled.
VLC Shop also has a Confianza Online Trust Mark attesting to the fact that we promise to follow the rules of the Confianza Online’s Ethical Code on self-regulation of the e-commerce industry.


WHY MIGHT MY CREDIT CARD BE REJECTED?

Your credit card might be rejected for one of the following reasons:

  • The card may be out of date. Check that the card has not gone beyond its expiry date.
  • The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
  • Perhaps some details have been incorrectly entered. Check that you have correctly filled in all the necessary fields.
  • Perhaps the card is not activated for online purchases. Check with your bank.

WHAT HAPPENS IF I MAKE A MISTAKE WHEN ENTERING MY IDENTITY CARD/ PASSPORT NUMBER OR SOME OF MY PERSONAL DETAILS?

Don't worry. Contact our customer service department at the following address: vlcshop@visitvalencia.com


WHAT HAPPENS IF I DON’T RECEIVE MY PROOF OF PURCHASE?

Get in touch with our Customer Service department on our online chat or by emailing us at vlcshop@visitvalencia.com


CAN I ASK FOR AN INVOICE?

Yes, when you are filling in your details in the purchasing process. To request the receipt, you should simply tick the I Need a Receipt box and then fill in the billing details.
If you wish to request a receipt when you have made your purchase without having filled in the receipt request form, you can send us an email to vlcshop@visitvalencia.com together with the details of your order and the information that you want to be included in it, and our Administration Department will send it to you by email.

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