Oficina de Turismo Joaquín Sorolla (AVE)

Is there a public transport stop nearby, less than 100 m or is there a transport service?

Is the establishment clearly signposted and identified, including the street name and building number?

Is the exterior route suitable until the entrance (minimum width of 150cm and route without slopes)?

Are there reserved parking spaces for people with disabilities?

Comments validator

Is the main entrance to the establishment easily identified?

Is the access to the establishment level, without steps or uneven surfaces?

How are the access doors?

Is the width of the door or doors equal to or greater than 80cm?

Do you have a reception counter with two different heights or suitable height?

The entry of assistance dogs is authorized and there is access to a water fountain or similar service.

Comments validator

Are all the services and common areas of the tourist office located on the access floor? If not, is there an elevator to access the other floors?

If there is an elevator, is it wide enough to maneuver a wheelchair or baby stroller, does it have an automatic door at least 80 cm wide and buttons 1 meter from the floor or at an appropriate height?

If an elevator is available, is it equipped with visual and audible warning systems to indicate color, buttons in Braille or raised relief, and does it use symbols and colors that facilitate use without confusion?

Is the natural and artificial lighting in the office sufficiently good?

Is there informational material about the destination and adapted services for people with visual disabilities (brochures in braille, tactile panels...)?

Is there informational material about the destination and services in easy-to-read format?

Is there specific material available indicating the accessible services of the destination?

Do they have magnetic induction loops at the information counter?

Do you have staff with knowledge of sign language?

Is the self-service area at an appropriate height?

Are there touch screens available with the option to view information with sufficient contrast and large enough letters?

If any audiovisual content is projected, is it subtitled and/or in sign language?

Is there a quiet rest area with sufficient lighting, which can also be used to assist people with disabilities?

Are there specialized guides available to accompany people with sensory and/or intellectual disabilities to the destination?

Do you have accessible vending machines and/or informational totems?

Is there written and graphic signage indicating the different spaces or departments on each floor of the establishment?

Comments validator

Are the routes within the floors and between different areas of the space flat, without steps or slopes?

Do the corridors allow for the crossing of two people simultaneously?

Is the flooring slip-resistant?

Is there contrast between the doors and the walls, and between the walls and the floor?

Comments validator

Do you have an adapted bathroom in the common areas?

Are there changing tables available for babies?

Comments validator

Do you have a counter and table at two different heights or suitable height (0.85cm)?

Is there a designated shopping route for users? If so, is it clearly marked with arrows or easy-to-understand directions to facilitate the shopping experience?

Comments validator

Is there an emergency plan that includes the evacuation of people with disabilities?

Is there an audible alarm?

Is there a visual alarm?

Does the establishment have tactile floors, stripes or well-marked routes that facilitate customer orientation and mobility?

Do you have staff trained to support and assist customers with specific accessibility needs?

Does the staff have knowledge of the instructions and safety guidelines in case of an emergency?

At the entrance, does the staff inform about the (adapted) services available?

Do you regularly receive visitors with disabilities?

Is user feedback reviewed and taken into account when planning modifications?

Does the client have the option of querying by phone?

Does the client have the option of querying by Email?

Does the client have the option of querying in person?

Does the client have the option of online consultation?

Does it have a website where the characteristics of the space can be consulted, and is it accessible?