FAQs Frequent questions

1- What is the València Tourist Card?

It's a tourist card that gives you free travel on urban public transport and many of València's cultural and leisure activities either free or at a reduced price. The cards are individual. One card is required per person.

2- How is the card activated?

The card is activated automatically the first time it is used on urban public transport (metro or bus), NOT when it is purchased.

3- Validity of the card.

The card is valid for consecutive hours. If, for example, a 72 hour card is activated at 15:00 on Monday, it will be valid until 15:00 on Thursday.

4- Can I extend the duration of my cards?

Yes, the València Tourist Card is extendable and may be topped up in any Tourist Information Office.

The 7 day València Tourist Card without transport cannot be extended. You can obtain a new one in any Tourist Information Office.

5- What can I do if my València Tourist Card doesn't work?

If your card doesn't work or an error occurs, you should take it to any of our Tourist Offices together with your receipt.

6- Are the prices of the tourist card the same as those offered in the Tourist Offices?

NO. The on-line shop offers some products at an exclusive price. The 10% discount on the VLC tourist card is only applicable to purchases made on-line. 

7- Can I use the VLC Tourist Card from the airport?

Yes. The València Tourist Card includes the journey from the airport to the city and vice versa. The journey must be made within the validity period of the card.

8- Is there a València tourist card for children?

Children aged 0-5 don't need one, as they already have free entry or a reduced rate at tourist attractions. In addition, children aged up to 5 (inclusive) travel free on urban Municipal Transport Company (EMT) buses. Children aged up to 10 (inclusive) travel free on the metro and tram.
Children aged 6-12 will receive a 15% discount off the official price, both online and in Tourism Offices.

9- Is there a València tourist card for the over-65s and/or pensioners?

Yes, the over-65s and those who are retired/pensioners, and present documentary proof of their status, will receive a 15% discount. This discount is only available in Tourist Offices.

10- Is there a València tourist card for students?

Yes, students holding a valid young persons or student card will receive a 15% discount (you must show your card). This discount is only available in Tourist Offices.

 

11- Delivery and Collection of articles.

In our online shop you can choose delivery to an address, delivery to your hotel or collection from any of our Tourist Offices.

If you've chosen the option of delivery to a hotel, remember that you must request the package from the hotel reception and show your Identification Document.

Collection from Tourist Information Offices: Remember to check opening times and the list of Offices from where you can collect VLCShop purchase. The aforementioned list appears in the purchase confirmation email.

Collection from Digital Kiosk: You can collect your purchase from the DIGITAL KIOSK at either the airport, the Zenit València Hotel and the Silken Puerta València Hotel. You must enter the order number and the e-mail address you gave when you made the purchase.

12-València Tourist Card refunds policy.

The purchase cost will be refunded, provided that the cards have not been used. You can request a refund via vlcshop@visitvalencia.com or in any Tourist Office that is a VLC Tourist card collection point.

Tourist Office staff are only responsible for collecting the cards and checking they haven´t been used. Refunds must be requested via vlcshop@visitvalencia.com, indicating the order number, reason for the return and the Tourist Office where the cards have been deposited.

You can also post the cards to the following address:

Turismo València
A/A. VLCShop
Avenida Cortes Valencianas nº41 Bajo
46015 València
Spain

Don’t forget to indicate the order number and reason for the return. Postage is at the customer’s expense. 

Once we've confirmed that the cards have not been used, we’ll refund their cost.

13- Discounts with the València Tourist Card.

In order to take advantage of València Tourist Card discounts you must purchase all the products together. The discount will be applied automatically when you add all the products to your shopping basket.

If you've already made a VLC Tourist Card purchase and wish to obtain a discount entitlement post purchase, please contact vlcshop@visitvalencia.com and we'll give you a discount code.

14- Can I recycle my tourist card when my stay in the city comes to an end?

The 24h, 48h and 72h València Tourist Cards can be recycled. When your stay in the city comes to an end you can hand them in to staff at any of our Tourist Offices. 

15- Expiry of the card.

Even if the 24, 48 or 72 hour time periods have expired you can continue using the discounts. Make the most of your tourist card and continue benefitting from all the discounts available in València's monuments, museum, attractions and restaurants during the next 7 days.

16- How can I find out which restaurants, shops and discounts are included with the València tourist card?

You'll find all the information in the VLC Tourist Card discounts guide.

17- What happens if I don't collect my tourist cards on the agreed date?

Cards that have not been activated will expire at the end of the current year.

You can let us know when you've got a new date for your visit or request that the cost of your cards is refunded (see refunds policy).

You must claim any refunds before 31 December of the current year.

18- What's the difference between the València tourist card and the 7 day card without transport?

The València Tourist card is a card that gives you free travel on the metro, tram and urban buses (including the metro journey València-Airport-València, provided this journey is made within the validity period of the card.) It also includes a free tapas and entry to the main museums and monuments in the city, in addition to significant discounts in tourist services, restaurants and shops.

The 7 day València Tourist Card without transport is a discount card that does NOT include transport. It includes a free tapas, access to the main museums and monuments in the city, in addition to significant discounts in tourist services, restaurants and shops. It also lets you take in the sights with a València Tourist Bus tour.

19-Is there a contact telephone number for any queries I may have?

We don't have provide telephone assistance but you can contact us via the online chat available at www.visitvalencia.com or by sending an email to vlcshop@visitvalencia.com

20- Where can I find information about the València tourist card?

Detailed information is available at www.valenciatouristcard.com

 

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