Located in Joaquín Sorolla Railway Station providing a 24 hour service all year round, offering tourist information, personalised advice in various languages, comprehensive assistance in planning your stay in the city, and booking and purchase of tickets for tourist attractions in the area, ensuring your trip is well organised, saving you time and helping you beat the queues.
The office is accessible for people with reduced mobility. It is equipped with an accessible service counter, a headset for the hearing impaired, and assistance for people with reduced mobility and general disabilities.
Customer service satisfaction questionnaires and suggestions for improvement.
Planning your stay
Planning your stay in the city:
Ticketsto the city’s main tourist attractions: City of Arts and Sciences, Bioparc , Tourist Bus, Museums, Monuments, etc.
Booking of tourist services:
Questionnaires to evaluate customer service satisfaction and suggestions for improvement.
Joaquín Sorolla Railway Station (High Speed and Long Distance). San Vicente, 171. 46007 València
Monday to Friday: 10.00 a.m. to 5.50 p.m.
Saturdays, Sundays and Public holidays: 10.00 a.m. to 2.50 p.m.
Closed: 1st January – 6th January – 25th December.
Opening hours: Monday to Friday from 10 am to 5:50 pm. Saturdays, Sundays and public holidays from 10 am to 2:50 pm. Closed: 1 January - 6 January - 25 December. Located inside Joaquín Sorolla Station.
There are ten spaces reserved in the Station's own carpark, with vertical and horizontal signage and an accessible route to the office.
Level access through any of the Station's entrances. Automatic door with more than 120 cm clear width and no change in level.
Adapted counter 76 cm high, with a clear space underneath 73 cm high and 16 cm deep. Shelves at a height of 10 cm to 2 m.
Automatic glass door with contrasted signage.
Information on the Valencian Community available in Braille. Counter height, 120 cm, with direct lighting.